Greenbank Bulletin

At this time of year, many of our customers are focused on closing business to hit end of year targets.  Of course your own customers are very aware of this and from our experience its the time of year when margins are squeezed most - it's almost as if your clients heard those words from your boss as you left the office "don't come back without the business...."

It's difficult in these situations to feel you are in a strong position and during our negotiation workshops "I'd like to be a strong, confident, negotiator' is the top objective for many of our participants.  So, when times are tough, how can you negotiate from a position of strength and bring back decent margins as well as closed deals?

Well it is that time of year again and many of us are facing the challenge of Christmas shopping and finding the right gifts for our loved ones. If like us that fills you with trepidation then we have a helping hand to offer. Many of you reading this will be familiar with Insights Discovery, the personality instrument which we use on many of our programmes.  Now we have taken a lighter look at Insights to see if it can help us with the challenge of Christmas Shopping! Read more....

Extensive research has shown that teams and individuals perform better when they receive regular, effective feedback about their performance. In fact the Gallup organisation found that the statement "In the last seven days, I have received recognition or praise for good work" was the fourth most important factor in achieving superior performance. But what is effective feedback and how can we make the greatest impact on the performance of our people both in the short and long term? Over recent years leaders on our Greenbank programmes have been applying the 3:1 ratio when giving feedback and finding that it is a great, practical rule of thumb that has helped them to manage their people more effectively.